Customer Care


Our Brand

Are your products organic?

All of our products contain organic ingredients however none of our products are “certified organic”.

Are your products cruelty-free?

 Yes our products are 100% cruelty free and we never test on animals.

What does 6-free mean?

6-free is our company’s commitment to avoiding these 6 ingredients parabens, sulfates, artificial color, phthalates (artificial fragrance), formaldehyde releaser and diethanolamine (DEA).

 

What preservatives do you use in your products?

We use Ecocert preservatives, such as sodium benzonate, to maintain the performance, quality, and freshness of our formulas. We refrain from using paraben preservatives in any of our products. Parabens have been linked to health concerns such as reproductive and developmental toxicity and since one of the skins main function is to eliminate toxins from the body we avoid including them in our products. Due to our refrain from using potentially harmful preservatives or chemical stabilizers, the color or scent of our products may change over time and this is completely normal due to the nature of the essential oils and natural extracts we use in our formulas.

 

I am interested in working with EVE MILAN™ | New York who do I contact?

Thank you for your interest in our brand! For all blogger/retailer inquiries, you may contact us at Info@EvemilanNy.com.  Should our Marketing Team have mutual interests, they will contact you directly.

 Orders

Why am I being charged an extra fee or tax?

Some countries charge additional fees when importing goods into the country. We are not responsible for fees relating to importing goods to your country. If you have questions or concerns about these fees, please contact your country’s Customs office. 

Where is my order?

Our processing time for all packages is 3 business days, regardless of the shipping method you selected at checkout. Please note:  rush delivery does not translate to rush processing. If there is a holiday or a special promotion, this can delay the processing time by 2-3 additional business days making the total possible wait time 6 business days.

No packages are processed or shipped on weekends. The delivery date provided by your carrier is their best estimate and is not a guarantee. Any delays should be followed up with the carrier. Once a package dispatches from us, the burden lies on the carrier to deliver.

The quickest way to see where your package is to follow the USPS Tracking link found in your shipping confirmation email. If you are concerned with the whereabouts of your package, we encourage you to contact USPS Customer Service at 1-800-275-8777, provide them with your tracking number, and allow them to assist you. They are great at tracking down packages. Unfortunately, this is not something we can assist with.

Please keep in mind that we are also not responsible for lost, stolen, damaged or delayed shipments.

Why is my package not being tracked?

For international customers, standard international shipping items aren't tracked and updated as often and sometimes, are not tracked at all once your package is in transit to your country. This means you will often see a scan in Jamaica, NY  or another city's USPS hub, and then no updates from there. You'll believe they've just stopped tracking your package but the reality is, your package boarded a flight and the updated scans are now the responsibility of the receiving postal service. Failed scans are not rare.

Due to international packages taking longer than most to arrive at their destination, we suggest allowing an additional week for your package to arrive after it's estimated arrival date.  If your package has not arrived within that time frame, please contact our Customer Care team!

 

I put the wrong address down on my order, what should I do?

We are not responsible for the mislabeling of addresses. If your package cannot get to you due to an incorrect address, we advise contacting USPS at 1 (800) 275-8777 and providing them with your tracking number, as soon as possible. They may be able to correct the error or reroute the package to your correct address.

If you place the order and immediately notice the error, contact us here. Our customer service operates Monday-Friday from 9 A.M.-5 P.M. EST.

 

How much is shipping to my country?

Shipping costs can vary depending on the country and the shipping method selected. If you would like to know the shipping fees to your area, we suggest attempting checkout on our website for accurate numbers.

 

Shipping Methods

Domestic

Standard: 5-7 business days

Ground: 3-5 business days

USPS Second Day: 2 business days

UPS Next Day Air: 1 business day

International

Standard: 7-21 business days

USPS Worldwide Expedited: 3-5 business days

UPS Saver: 1-3 business days

*Please note the estimated date of delivery is your carrier's best estimate. It is not a guarantee. We are not responsible for delays or their failure to deliver by their estimated date. Standard is always the option that takes the longest so please beware that the estimated times offered by the carrier can sometimes be extended. For domestic, up to 14 business days and for international, we've seen standard take as long as 6 weeks (8 in one case). 

 

When is an item coming back in stock?

To be the one of the firsts to know when an item is back in stock, please sign up to be an EVE MILAN™ Insider here.

 

What is your return/exchange policy?

All sales are final. We do not accept returns or exchanges. Please contact us within three business days of receiving your package if there were issues with your delivery. If you have purchased from one of our retailers, please contact them directly regarding their return policy.

 

Can you sponsor my company or blog in exchange for a review?

Currently, we are not accepting sponsorship applications.

 

How do you use offers and promotion?

Offers and promotions cannot be combined unless explicitly stated within. Offers are generated specifically to the recipient and are not resalable or transferable. We have the right to refuse the use of an offer or promotion for any reason.

 

Where can I contact your customer care team?

If you have any questions, comments, or concerns that have not been addressed, please contact us here , call us 1 (914) 441-8300